After days of getting the run around from customer support, fans who couldn’t access the Mayweather vs. McGregor pay-per-view they bought through the UFC will finally be issued refunds. That’s straight from the mouth of UFC president Dana White, who just released this statement on the issue through Twitter:
Statement from @DanaWhite: pic.twitter.com/ErvWRnjnVe— UFC (@ufc) August 29, 2017
“We always try to put on the biggest and most exciting fights,” White wrote. “We want our fans to have the best experience when watching our events. Unfortunately, we didn’t deliver the way we wanted on Saturday because of NeuLion’s technical issues on UFC.TV.”
“As usual, we always take care of our fans and will fix this,” he continued. “We have started processing refunds immediately for anyone that could not access the fight after purchase.”
It’s somewhat unusual that it took the UFC this long to get to this point. Showtime Sports was telling upset customers since Sunday that refunds would be issued. But it took the UFC two more days to commit to the same thing. This is despite the massive amount of evidence that large numbers of fans were unable to access the UFC app and watch the PPV event they paid for.
Considering the amount of piracy going on surrounding pay-per-view events, the UFC doesn’t need people questioning whether going the legal route and paying for their content is going to screw them over. The Mayweather vs. McGregor fight not playing for customers already puts the reliability of their service in serious doubt. Making people worry they won’t get their money back to boot? Terrible.